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Three situations that bring practitioners here
Most people arrive with one of three things on their desk. Each needs a different starting point, so begin with the one that matches yours.
| Your situation | Where to begin |
|---|---|
| A patient or relative has raised a complaint through 937, or your facility has passed on an MOH letter asking for your statement | Responding to a 937 Patient Complaint (2 hours), then the 937 complaints guide |
| Your case has been referred to the Sharia Health Panel or to the committee that hears violations of the Law of Practicing Healthcare Professions | The 4-hour Health Violations Committee and Sharia Health Panel course, then the committees guide |
| Nothing has gone wrong and you want ethics and professionalism learning before your SCFHS registration renewal | The ethics and professionalism courses for your profession |
If you are not sure which body holds your file, read the notice again for the name of the committee, the article of the Law it mentions and the date it was served. Those three details decide almost everything that follows.
What to do when a patient complains through 937 or your facility: first steps, family meetings, apology versus admission, factual statements, records and confidentiality.
- The 937 Service Centre and digital portal
- Apology without admitting legal liability
- Factual statements, records and the PDPL
SAR 229Add to cartView courseFor practitioners facing an MOH investigation, the violations committee or the Sharia Health Panel: the process, penalties, appeal deadlines, statements and remediation.
- Article 40 investigations, statements and timings
- Sharia Health Panel versus violations committee
- Board of Grievances appeals and remediation portfolio
SAR 319Add to cartView courseEvery chapter of the SCFHS Code of Ethics explained and linked to the Law of Practicing Healthcare Professions, with Saudi cases for all registered professions.
- All 15 chapters of the SCFHS Code of Ethics
- Code duties linked to articles of the Law
- Chapter 7 modesty, Chapter 9 records, Chapter 10 fees
SAR 229Add to cartView course
The first days after a 937 complaint or MOH letter
A complaint opens a process. It is not a finding, and many complaints are closed once the facts are looked at. What you do early on still matters, because it shapes the record the investigators and any committee will read.
- Read the notice for dates. Under Article 40 of the Law the investigation should finish within 30 days, extendable once by 30 days. Note when you were told and when your statement is due.
- Tell your employer. The Executive Regulations make your employer the address where notices are served, so the facility usually knows first. Ask for copies of anything sent about you.
- Check your malpractice cover. Physicians and dentists must hold cooperative malpractice insurance under Article 41. Find out how your insurer wants to be told about a claim.
- Leave the medical record alone. Investigators work from the record as it stood. A genuine late addition should be clearly labelled and dated under facility policy.
- Write a private timeline for your adviser while the day is fresh: who was there, what you saw, what you decided and why.
- Do not contact the patient or family about the complaint unless your adviser and facility agree, and do not discuss it online.
The investigating body may also bar an accused practitioner from travel for 30 days, extendable by a further 30, and the practitioner may object. If travel matters to you, raise it with your adviser at once.
What to do when a patient complains through 937 or your facility: first steps, family meetings, apology versus admission, factual statements, records and confidentiality.
- The 937 Service Centre and digital portal
- Apology without admitting legal liability
- Factual statements, records and the PDPL
SAR 229Add to cartView courseWhat to record, consent and refusal notes, corrections and late entries, e-records and messaging apps, confidentiality, certificates and claims, and the record in a 937 complaint.
- Chapter 9 of the SCFHS Code on medical records
- Corrections and late entries that stay visible
- E-records, messaging apps and NPHIES claims
SAR 229Add to cartView courseShow understanding, ownership and change after a complaint or MOH investigation, in writing, at a hearing and in an apology that fits the Saudi family and cultural context.
- Understanding, ownership and change
- Rewriting defensive statements
- Apology in the Saudi family and cultural context
SAR 229Add to cartView course
Sharia Health Panel or Health Violations Committee: which one hears your case
When an investigation finishes, the file goes to one of two bodies set up under the Law of Practicing Healthcare Professions. They ask different questions.
| Sharia Health Panel | Health Violations Committee | |
|---|---|---|
| Hears | Compensation claims for harm, and cases involving death or the loss of an organ or its function | Breaches of the Law that are not malpractice, such as advertising, licensing and practising outside your specialty |
| Chaired by | A judge appointed by the Minister of Justice, sitting with physician and legal members | A committee formed by ministerial decision, including a legal specialist and a Saudi health professional |
| Can decide | Compensation (diya, arsh or other), plus disciplinary penalties | Fines and disciplinary penalties under the Law |
| Appeal | Board of Grievances, within 60 days of notification | Board of Grievances, within 60 days of notification |
Disciplinary penalties under Article 32 run from a warning, to a fine of up to SAR 10,000, to cancelling the licence and removing the practitioner from the register, with no new application for two years.
What tends to help you show insight and change
Neither body publishes a list of courses it wants to see, and no course can decide your case. What practitioners can do is show, in their own words and with evidence, that they understand the concern and have acted on it.
- Understanding of the standard. Name the duty involved, whether it comes from the Law, the SCFHS Code of Ethics or the MOH consent guidelines, and explain it plainly.
- Insight without defensiveness. Say what you would do differently and why, without blaming the patient, colleagues or the system.
- Targeted learning. Courses chosen because they match the concern, not because they were cheap or quick.
- Changes in practice. A new checklist, a changed consent routine, an audit of your own records, a talk with your head of department.
- A dated plan. What you will keep doing and how someone can check it.
Our insight course and reflective practice course teach how to write this down without wording that reads as a legal admission. Take advice on what you submit.
Show understanding, ownership and change after a complaint or MOH investigation, in writing, at a hearing and in an apology that fits the Saudi family and cultural context.
- Understanding, ownership and change
- Rewriting defensive statements
- Apology in the Saudi family and cultural context
SAR 229Add to cartView courseGibbs, Driscoll and Rolfe models, portfolio and CPD reflections, reflections after a complaint or for a committee, and keeping patient details confidential under Saudi law.
- Gibbs, Driscoll and Rolfe models compared
- Portfolio reflections linked to CPD
- Reflections for a committee, kept anonymised
SAR 229Add to cartView courseTurn a complaint or MOH investigation into a structured plan: gap analysis, SMART goals, supervision, audit and an anonymised evidence portfolio, for SCFHS-registered practitioners.
- Gap analysis against Saudi standards
- SMART goals with supervision and review dates
- Personal audit and anonymised evidence portfolio
SAR 279Add to cartView course
How a remediation journey works with us
- Name the concern. Write one sentence describing what the notice alleges, in plain words.
- Choose an anchor course. If you face a committee or the panel, start with the 4-hour core course. For a first complaint, start with the 937 response course.
- Add one or two topic courses that match the concern itself: consent, records, prescribing, boundaries, social media and so on.
- Complete the reflective account template at the end of each course, tying what you learned to what happened.
- Build your plan with the remediation plan course, so your learning has dates and a way to check it.
- Keep your certificates and reflections together, ready for your adviser, employer or committee.
A five-course set of the core course, the 937 response course, insight, reflection and remediation planning costs SAR 1,285 before the cart saving and SAR 1,110 after it.
The second path: learning for SCFHS registration renewal
SCFHS registration lasts two years, and CPD hours are checked when you apply to re-register through Mumaris Plus. SCFHS lists 20 hours for technicians, 40 for specialists, 40 for pharmacists and 60 for doctors. If the hours are short, SCFHS renews for one year only, and that concession can be used once.
Our courses do not carry SCFHS CPD hours. SCFHS decides how any learning counts towards your registration, and you can apply to SCFHS to have learning recognised through the Recognition of CPD Hours service on Mumaris Plus, which costs SAR 100 and takes 30 business days. SCFHS looks at relevance and depth for your field.
Many practitioners still choose ethics and professionalism learning between renewals because it is the area most complaints touch: consent, confidentiality, communication, social media and honesty in records. The SCFHS CPD hours guide explains the renewal steps in full.
Every chapter of the SCFHS Code of Ethics explained and linked to the Law of Practicing Healthcare Professions, with Saudi cases for all registered professions.
- All 15 chapters of the SCFHS Code of Ethics
- Code duties linked to articles of the Law
- Chapter 7 modesty, Chapter 9 records, Chapter 10 fees
SAR 229Add to cartView courseReliability, respect, privacy and same-gender care, Islamic and cultural context, teamwork, raising concerns and online conduct, for every SCFHS-registered profession.
- Reliability, handover and fitness to work
- Privacy, modesty and Islamic context of care
- Titles, social media and honest certificates
SAR 229Add to cartView courseTechnician and specialist scope, advocacy, consent, confidentiality, chaperoning, medication safety, records and delegation for nurses and midwives working in Saudi Arabia.
- Nurse technician vs specialist scope (SCFHS 2023)
- Chaperoning, modesty and intimate care
- Medication checks, delegation and 20 or 40 CPD hours
SAR 279Add to cartView coursePrescription checks, antibiotic refusals, controlled drug registers, counselling, PDPL confidentiality and SFDA gift limits, for community and hospital pharmacists in Saudi Arabia.
- Antibiotic requests without a prescription
- Narcotic registers, SFDA controls and forged scripts
- Company gifts, commissions and Saudi Vigilance reports
SAR 279Add to cartView course
Courses for your profession
Saudi practice brings different risks to each profession, so each has its own pages.
| Profession | After a concern | Ethics and professionalism |
|---|---|---|
| Doctors | Remediation for doctors | Ethics for doctors |
| Nurses and midwives | Remediation for nurses | Ethics for nurses |
| Dentists | Remediation for dentists | Ethics for dentists |
| Pharmacists | Remediation for pharmacists | Ethics for pharmacists |
| Health specialists and technicians | Remediation for health specialists | Ethics for health specialists |
Health specialists and technicians include laboratory, radiology, physiotherapy and other therapy roles, public health and health administration, as SCFHS groups them.
Rules that often catch practitioners out in Saudi Arabia
Practitioners who trained elsewhere sometimes meet rules that work differently from home. These come up again and again in MOH releases and in the Law itself.
- Self-promotion and adverts. Article 10 bars self-advertising except as the Regulations allow, and breaches can bring fines of up to SAR 50,000. MOH has suspended licences over social media promotion, including a case in June 2026.
- Filming or photographing patients. Publishing procedures needs the patient's written consent and facility approval. MOH referred several practitioners in late 2024 over clips showing patients.
- Working outside your specialty. Article 9 limits you to your specialty except in emergencies. An April 2024 suspension partly rested on this.
- Commissions and gifts. Article 12 bars rewards for steering patients to pharmacies, labs or hospitals, and benefits from drug or device companies.
- Consent for minors. Under the MOH consent guidelines, from 15 to 18 both the young person and the guardian consent unless the intervention is urgent.
- Sick leave and reports. False sick leave and reports are prohibited under Article 14.
Self-promotion and title rules, patient images and privacy, product endorsements, SFDA and media licensing, reviews and MOH enforcement cases, for every SCFHS-registered profession.
- Article 10 self-promotion and title rules
- Patient images: written consent and identifiability
- SFDA advert rules and Mawthooq media licences
SAR 229Add to cartView courseArticle 19 and the MOH 2019 consent guidelines in practice: capacity, guardians, minors 15 to 18, emergencies, refusal, interpreters, witnesses and form validity.
- Article 19 and the MOH 2019 consent guidelines
- Joint consent for minors aged 15 to 18
- Two-specialist emergencies and 30-day form validity
SAR 229Add to cartView courseHonest credentials and DataFlow verification, titles and CVs, Seha sick leave, record corrections, research integrity and CPD, for every SCFHS-registered profession.
- DataFlow verification and honest declarations
- Titles, CVs and SCFHS classification
- Seha sick leave, record changes and CPD honesty
SAR 229Add to cartView courseHonest coding, NPHIES claims, approvals and appeals, sick leave and injury reports, kickbacks, gifts and conflicts of interest, for every SCFHS-registered practitioner.
- NPHIES claims, approvals and appeals
- Honest coding: upcoding and unbundling
- Article 12 kickbacks, gifts and sick leave
SAR 229Add to cartView course
Plain-language guides to the Saudi system
Four guides explain the processes behind the courses, with links to the Law, SCFHS and MOH sources.
- 937 patient complaints and MOH investigations: how a complaint is filed, routed and investigated, and what you can expect to be asked.
- Health Violations Committee and Sharia Health Panel: who sits on each body, what each hears, the penalties and the appeal dates.
- Medical malpractice and liability in Saudi Arabia: what counts as malpractice under the Law, compensation and compulsory malpractice insurance.
- SCFHS CPD hours and registration renewal: hours by category, Mumaris Plus, recognition of hours and the link to your MOH licence.
Thirty-one courses written for Saudi practice
Every course is written around Saudi sources: the Law of Practicing Healthcare Professions and its Executive Regulations, the SCFHS Code of Ethics, the MOH consent guidelines, the Personal Data Protection Law and SFDA guidance where relevant.
Prices follow study time: SAR 229 for 2 hours, SAR 279 for 3 hours and SAR 319 for the 4-hour core course. The cart takes SAR 115 off when you buy 3 or more courses, SAR 175 off at 5 or more, and SAR 290 off at 10 or more.
What to record, consent and refusal notes, corrections and late entries, e-records and messaging apps, confidentiality, certificates and claims, and the record in a 937 complaint.
- Chapter 9 of the SCFHS Code on medical records
- Corrections and late entries that stay visible
- E-records, messaging apps and NPHIES claims
SAR 229Add to cartView courseArticle 19 and the MOH 2019 consent guidelines in practice: capacity, guardians, minors 15 to 18, emergencies, refusal, interpreters, witnesses and form validity.
- Article 19 and the MOH 2019 consent guidelines
- Joint consent for minors aged 15 to 18
- Two-specialist emergencies and 30-day form validity
SAR 229Add to cartView courseArticle 21, the SCFHS Code and the PDPL applied to records access, family requests, lawful disclosure, messaging apps, patient images and breaches in Saudi practice.
- Article 21 and the confidential medical file
- Health data as sensitive data under the PDPL
- WhatsApp groups, patient images and breaches
SAR 229Add to cartView courseDue care, the eight Article 27 errors, Sharia Health Panel, diya and arsh, compulsory malpractice insurance, defences and appeals, for SCFHS-registered practitioners.
- Article 26 due care and the 8 Article 27 errors
- Diya, arsh and the Sharia Health Panel
- Article 41 compulsory malpractice insurance
SAR 279Add to cartView courseSBAR, read-back, I-PASS handover, hierarchy, speaking up and conflict resolution for Saudi health teams working across nationalities and languages.
- SBAR calls, read-back and closed loops
- I-PASS handover and inter-facility transfers
- CUS, PACE and the two-challenge rule
SAR 229Add to cartView courseControlled medicines under the narcotics law and SFDA schedules, high-alert orders, antibiotic stewardship, e-prescribing and pharmacist queries, for prescribers in Saudi Arabia.
- Narcotics law, SFDA schedules and e-prescribing
- High-alert orders: insulin, anticoagulants, opioids
- AWaRe antibiotic stewardship and Saudi Vigilance
SAR 279Add to cartView course
How studying works
- Online and self-paced, on any device, with 12 months' access from purchase.
- Short knowledge checks through each course, built around Saudi scenarios.
- A scenario-based final assessment of 20 questions, or 30 for the 4-hour core course, with an 80% pass mark.
- A certificate of completion showing the course title, study time and date.
- A reflective account template to tie the learning to your own practice or case.
What a course can and cannot do for you
A course can help you understand the standard behind a concern, reflect on what happened and show what you have changed. It cannot decide your case, and it is not legal advice.
SCFHS decides how any learning counts towards your registration, and a committee or panel decides how much weight to give any evidence you put forward. If your case involves compensation, a possible licence penalty or a travel bar, speak to a lawyer who practises in Saudi Arabia.
FAQالأسئلة الشائعة
Questions from practitioners in Saudi Arabia
Do these courses give me SCFHS CPD hours?
No. Our courses do not carry SCFHS CPD hours. SCFHS decides how any learning counts towards your registration, and you can apply to SCFHS to have learning recognised through the Recognition of CPD Hours service on Mumaris Plus. The service costs SAR 100 and takes 30 business days, and the decision is for SCFHS.
I have received a 937 complaint. Does that mean I will be penalised?
No. A complaint starts a process, and many end without any penalty once the facts are looked at. Keep the record as it is, tell your facility, write a private timeline for your adviser and prepare a careful statement. The 937 complaints guide explains each step.
Which course should I start with?
If a case has reached the Sharia Health Panel or the Health Violations Committee, start with the 4-hour core course. If you are answering a first complaint, start with Responding to a 937 Patient Complaint. If you are planning ahead, start with the ethics course for your profession.
Will a committee accept my certificate?
We cannot promise how any committee, panel or employer will treat a certificate. A certificate and a well-written reflection can help you show that you understood the concern and acted on it, but the weight given to them is for the decision-maker.
How long do I have to finish a course?
You have 12 months' access from purchase. Courses are self-paced, so you can stop and return as often as you need on any device.
What is the pass mark?
80% in the scenario-based final assessment. Most courses have 20 questions; the 4-hour Health Violations Committee and Sharia Health Panel course has 30.
How do the bulk savings work?
The saving is applied in the cart automatically: SAR 115 off when you buy 3 or more courses, SAR 175 off at 5 or more, and SAR 290 off at 10 or more.
I trained outside Saudi Arabia. Are the courses still relevant to me?
Yes. Many practitioners in the Kingdom trained abroad, and several courses point out where Saudi rules differ from what you may be used to, for example on self-promotion, filming patients, consent for minors and practising within your SCFHS classification.
Can I get advice on my own case?
No. We provide learning, not legal or professional advice. For questions about your case, speak to a lawyer who practises in Saudi Arabia, your facility and your malpractice insurer. For questions about courses, write to support@gulfmedethics.com.
Official sources
Checked 2 November 2026. Rules and processes change, so confirm the current position with the official source. This page is general information, not legal advice.
- Law of Practicing Healthcare Professions, Royal Decree No. M/59 of 1426H (MOH English translation)
- Executive Regulations of the Law of Practicing Healthcare Professions (MOH, Arabic)
- SCFHS Code of Ethics for Healthcare Practitioners (English edition)
- SCFHS: Professional re-registration requirements
- SCFHS service: Recognition of CPD Hours
- MOH: Saudi Guidelines for Informed Consent (1st edition, 1440H/2019)
- MOH: 937 Service Centre and digital portal user guide
- MOH news, 25 June 2026: licence suspended over off-label product promotion