When you will hear back
We reply to every message within 1 business day. Messages about access problems or a failed payment are answered first. If your message arrives at the weekend or on a public holiday, we will reply on the next business day.
What to include
- The email address you used to buy, and your order number if you have one
- The course name, if your question is about a particular course
- For a technical problem, the device and browser you were using
- For a team enquiry, the number of learners and the courses you are interested in
Please do not send patient details, case documents or anything that could identify a patient. We do not need them to help you.